Service and support – our services for youThe competent and dependable experts of the PEMTec service team have great know-how and a wealth of experience all around the PECM technology. Every system that leaves our factory can be quickly analyzed in the event of a malfunction, and the defect eliminated, by remote maintenance.
Our support team offers you the optimal customer and process support. Spares, required repairs and software updates are all provided at short notice.
Our customer service offers you support in the optimization of processes, creation of electrodes and development of the tool.
Maintenance and repair
The PEMTec service team helps you with regular maintenance and individual maintenance contracts. This is our contribution to protecting your investment.
PEMTec transfers PECM knowledge
We make your training as individual as your machine. Every training is carefully prepared by our application engineers and perfectly tailored to your needs.
Practical trainings can optionally either be held on your or our premises. Training courses of up to one week are possible, depending on the requirements. Our training team vividly illustrates the theory and explains the functional principles and all there is to know about our machines in a practice-oriented manner.
We can offer the following trainings
Basic trainings From machine operation via basics of the PECM technology through to construction trainings for tools, i.e. electrode design, tool holders and a lot more.
Focus trainings Simply contact PEMTec and coordinate a date.
We at PEMTec want you to be satisfied. Our process support for you is therefore not just matter of course, but also a promise to you.
We will steward your tailor-made application from A to Z, from the application idea through to its realization. Benefit from our experience and competence to develop the best possible result for you as a team.
Process support the way we understand it
From the conception through to the drawing of the design draft
Optimization of the processing program
Support in improving process times (automation adjustment, analysis, cycle time reduction)
With PEMTec, maintenance is an individual service promise
A PEMTec machine is a valuable investment. For you to be able to work with your machine for many years, we recommend regular – i.e. annual - maintenance. PEMTec can offer you this service, please get in touch. With individual maintenance contracts, we will gladly contact you and make an appointment when the maintenance is needed.
If a repair should be required and a replacement part needs to be procured: we will do this in the shortest possible time. We want you to be always satisfied, after all.
INDIVIDUAL MAINTENANCE AND EXTENDABLE SUPPORT
Maintenance contracts Our maintenance contracts are individually configurable and flexible service packages for your PEM system and peripherals. We offer maintenance, modernization and optimization in all questions at minimized costs in terms of efficiency and demand.
Support contracts You can easily support your technical and application requirements with a support contract. The performance package for functions and handling of the PEM center and the applications can be customized. Various options are also available, which can be flexibly and independently agreed upon.